★ Legal

Cancellation
policy.

Clear tiers, no fine print games. Tell us early and we can almost always make it right.

Last updated July 23, 2026

The short version

Life happens and we get it. The further out you tell us, the more we can refund, because the closer we get to your date the more we have already committed on your behalf: vehicles held, drivers scheduled, reservations made, and lodging paid for.

Tours and experiences

• ·Cancel 7 or more days before your date and you receive a full refund
• ·Cancel between 72 hours and 7 days and you receive a credit good for 12 months
• ·Cancel inside 72 hours and the booking is non refundable
• ·Reschedule free of charge up to 72 hours before your date, subject to availability

Weekend packages

Packages include lodging and prepaid partner reservations, so the timeline is tighter.

• ·Cancel 30 or more days out and you receive a full refund less the deposit
• ·Cancel between 14 and 30 days out and you receive a 50% refund
• ·Cancel inside 14 days and the package is non refundable
• ·Date changes inside 30 days depend entirely on lodging availability and any host fees

Private charters and transportation

• ·Cancel 72 or more hours out for a full refund
• ·Cancel between 24 and 72 hours out and a 50% charge applies
• ·Cancel inside 24 hours and the full amount is charged
• ·Airport transfers can be cancelled up to 12 hours out at no charge

Group size changes

Tell us as soon as you know. Reducing your group inside 72 hours does not reduce a group rate, because the vehicle and driver are already committed. Adding guests is usually possible if the vehicle has room and we have notice.

Weather and safety

If we cancel for weather, road conditions, or any safety reason, you choose between a full refund or a credit. We do not make you argue about it. If conditions affect a single stop rather than the whole day, we substitute a comparable stop and the trip continues.

If we have to cancel

Mechanical failure, driver illness, or anything else on our end means we first try to cover you with another vehicle or partner operator. If we cannot, you receive a full refund. We will always call you rather than leave you guessing.

No shows

If your group is not at the pickup location, your driver waits 30 minutes and stays in contact by phone and text. After that the booking is treated as a no show and is non refundable.

Refund timing

Approved refunds are issued to the original payment method, usually within 5 to 10 business days depending on your bank. Credits are issued immediately and can be applied to anything we offer.

How to cancel or change

Email support@idriveyallride.com or call or text (714) 587 1458. Put your booking name and date in the message. The timestamp of your message is what we use to determine which tier applies, so send it as soon as you know.